Digitize your processes such as the planning, execution, time recording and feedback of assignments of your customer service team with the PiSA sales service apps. Both your field staff who can from now on better concentrate on their assignments without burdensome paperwork and your customers who are treated with exceptional service will benefit. The heads of service have all information gathered by the field staff at their disposal for analyses as well as a basis for future management steps.
All information relevant to a service assignment are immediately available in the PiSA sales service apps – starting with access to the service inquiry (ticket), the service order including appointment all the way to the service product (installed base).
For a highly qualified customer service it is possible to access an FAQ and error code database, the service history, product-specific documents and contracts via smartphone and tablet app. To finish an assignment service technicians on location can comfortably bill their services as operation report, make photos or draw sketches to capture their repair work digitally as well as report to the headquarter their working hours (start of work, start of assignment, breaks, end of assignment etc.) and built-in spare parts, consumables and purchased parts for invoicing. Of course, the PiSA sales service apps work perfectly in offline mode as well, for example at difficult to reach locations without internet connection.