Create new sales potentials for your company in service and after sales
The times of reactive sales of after-sales services are definitely over. With the PiSA sales CRM you have exactly the right system in your hand to build up a profitable service sales. At the push of a button, you can find out which products the customer has purchased, which service or maintenance contracts are expiring or which customers have not yet signed a maintenance contract. This knowledge must be used to create further sales potentials for your company.
Successful distribution of spare parts and services
- Bind your customers to your company in the long term through excellent after-sales service
- Analyze your service customers and address them specifically with cross- and upselling offers
- All tools for systematic sales processes
- Work hand in hand with the sales department
Customer loyalty is the be-all and end-all for the success of a company
With PiSA sales CRM, you know your customers very well and are always in a position to initiate exactly the measures that will satisfy your customers in the long term. Whether open tickets or recurring error messages for a product. You know which problems your customer may be having at the moment and can take precise action. This creates trust and ensures your long-term economic success.
Pro-actively selling instead of offering conventional after-sales service
You have structured access to all contact persons, documents and histories for each process. Past requirements, logs and confirmations from the field service of service department as well as detailed information on products purchased to date give you all the tools you need for successful up- and cross-selling. By segmenting the customer base from a service perspective, you can address individual customers in an even more targeted manner. The result is higher profitability and reduced expenses.
Always a step ahead of the competition thanks to the knowledge gained from the customer history
Take advantage of the sales potential offered by the proactive sale of after-sales services, training or spare parts. Work on a shared knowledge base with the marketing and sales department and benefit from each other’s CRM customer knowledge. Use the same instruments that are also used in sales – supplemented with information that is especially useful to you in service sales.
Not only the sales department writes offers
From the management of business opportunities or opportunities in service sales, to the creation of offers and order management, to the forecast analysis of expected service revenues, PiSA sales CRM provides you with the appropriate solutions. You benefit from the simple creation of a commercial offer with service or scope of delivery on the basis of stored text modules as well as delivery and payment terms. Of course, the system is designed for international use and supports the use of multilingual text modules, international currencies, units etc.