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23. Oct 2018

Meet PiSA sales at the Maschinenbauforum Pforzheim

PiSA sales GmbH will be giving insights into the latest version of the PiSA sales CRM on 13 and 14 November at the specialist exhibition of the Maschinenbauforum (“Mechanical Engineering Forum”) with the focus on “After Sales Service”.

Since 1997, the congress has been the industry meeting place for managers and movers in the fields of sales and service. Also this time PiSA sales GmbH is represented in the trade exhibition of the congress and presents the latest developments in PiSA sales CRM.

“In November, we will present our latest CRM solutions for smartphones, tablets and desktop PCs to visitors of the Maschinenbauforum Pforzheim. With our software we offer plant and machine builders a central platform for sales, marketing and service of complex products such as plants, machines or devices. We are currently working intensively on expanding the offline functionalities of our apps. This makes it even easier to enter visit reports or edit chat messages on the go. In addition, the PiSA sales CRM is equipped with standard features for legally compliant handling of the requirements of the EU GDPR”, explains Dirk Kosellek, Head of Market Development at PiSA sales GmbH.

Hans-Martin Lutz, Managing Director of LUTZ Aufzüge, will report on the subject of “CRM in Service” on November 14 in his guest lecture on the stage of the CongressCentrum Pforzheim on the way to digitising all of his company’s service processes. One of the overriding goals here is the transformation from a customer service based on time intervals to a demand-oriented customer service.

The heart of this ambitious project is CRM software by PiSA sales, which has an integrated machine2machine communication. In the event of a malfunction, LUTZ elevators generate service tickets independently and submit the appropriate spare parts proposals. The employees in the backoffice disposition system-supported the service technicians, who have mobile access via tablet app to their appointments and employment-relevant information.

Author: Christian Adamek

Meet PiSA sales at the Maschinenbauforum Pforzheim
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