easy. flexible. powerful.

Service

Service processes

  • Digitalization of all process lines in service and customer service
  • Common knowledge base around the customer and his service-relevant products and services
  • Automatisms ensure higher process speed and process quality

Service planning

  • Plan, record and evaluate service processes
  • Planning board with all information for scheduling and resource planning of service calls
  • All your business opportunities from prospects and customers in view
  • Implement digital projects and carry out targeted cross- and upselling measures
  • Sales Funnel, individual dashboards and cockpits, filter and analysis options
  • Documentation and confirmation of on-site operations via service app

Ticket management

  • A central platform for the processing of tickets, claims and complaints
  • Knowledge database for optimal ticket processing
  • Integrated escalation management

Field Service

  • Mobile service for field technicians on smartphones, tablets and notebooks
  • Offline-capable apps for feedback, accounting and time recording of assignments
  • Save time and paperwork

Service Sales

  • Bind your customers to your company in the long term through excellent after-sales service
  • Identify sales potentials with the PiSA sales CRM
  • Analyze your service customers and address them in a targeted manner

Knowledge base

  • Store FAQs for the service in the knowledge base
  • Tag FAQs so that you can find them again more quickly later
  • Link to other FAQs within FAQs and easily assign technical documents and attachments

Contract management

  • Mapping of any contracts and structured creation, versioning and storage of contract documents
  • Create contracts from templates and with the help of text modules
  • Automatic resubmissions, for example for contract and warranty expiries
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