Users of the CRM software solution PiSA sales can now benefit from the standard interface to Echobot for a significantly improved data quality in their CRM database as well as from a new standard in the management of B2B customer data. Echobot provides a data stream in real time to more than 1 million companies and over 6 million employees. B2B customer data in the CRM system can get updated and enriched by a single click.
The CRM system is the daily tool of use for many departments. Everyone working with customer data has to rely on its quality. However, customer data changes from time to time. Contact persons vary, companies move, some of them go bankrupt. If these changes are not identified and considered, the work of the colleagues bases on wrong facts. No one wants to risk the failure of a marketing campaign or to lose important business relations at worst. To put it briefly, valid company data is the key to a successful customer acquisition and a profitable nurturing of the existing customer base.
Echobot is from now on available in the recent version of the PiSA sales CRM to simplify work for sales, marketing and service as well as all other departments being dependent on up-to-date and complete customer data. Thus, the extensive search for the suitable contact person and the manual entry of contact data are a thing of the past. Even a small talk topic or latest news concerning a company can be found easily with the help of additional information provided by Echobot. Moreover, PiSA sales users with access to correct and complete master and financial data work more effective.
Echobot obtains the data directly from the source and therefore screens online media such as news and press portals as well as websites and social media channels of the companies, but also reflects the main key figures from the Bundesanzeiger (Federal Gazette) and the Commercial Register. Thus, PiSA sales users receive latest information from imprint data, press releases or announcements filed in the Commercial Register regarding their CRM data record and refresh it by the single click of a button.
“We are pleased to offer all users of PiSA sales an additional benefit. Their workflow will be much easier by the direct integration of recent company data in the CRM system. To my mind, everyone deserves top quality CRM data,” explains Timo Bühler, Business Development Manager at Echobot Media Technologies GmbH.
Dirk Kosellek, Head of Marketing and Market Development at PiSA sales GmbH agrees: “With the integration of Echobot we offer our users a modern and convenient way to research companies and contact persons, for example, and to import those directly into the PiSA sales. Hence, we offer our customers an efficient solution to the widely known problem of outdated contact data.”
For more information on Echobot please visit www.echobot.de.02NovFree introductorial webinars
We are sorry to announce that our free introductorial webinars are currently only available in German. As soon as we launch English webinars we will be glad to inform you.11SepWHW Hillebrand implements the PiSA sales CRM
The WHW Hillebrand Group relies on the CRM solution by PiSA sales for the long-term optimization of sales and marketing management.04JulISOTEC improves processes with CRM by PiSA sales in the cloud
The ISOCTEC GmbH with headquarter at Kürten close to Cologne will use cloud CRM by PiSA sales for smooth processes in the sales, marketing as well as service department and equips its partner companies with mobile field service apps.28AprFFG group introduces CRM solutions by PiSA sales
The worldwide operating industry conglomerate FFG has decided for the implementation of the PiSA sales CRM. The group will optimize their sales and service processes using the new solution in the group’s association of European and American machine tool manufacturers (FFG Europe & Americas).
You have the choice: rent comfortably or purchase simply. The PiSA sales CRM is available to you as self-hosted on-premise or secure cloud solution. Learn here more about which model meets your requests best.
Your goal is to increase sales and reduce expenditures. You wish to maintain a constant overview of sales operations so that you are in a position to act quickly as and when a situation arises…
Your marketing outfit needs to be able to run simple or multi-dimensional campaigns quickly and without complication so as to generate targeted interest in your product.
As a long-standing user we especially appreciate the partnership-based relationship with PiSA sales and the fact that we are able to exercise direct influence on standard developments undertaken by this supplier. Alexandra Weiß (Hekatron Vertriebs GmbH)
In PiSA sales we have found a CRM partner who knows what enterprises in our industry need in order to be able to successfully manage their customer relationships. Karsten Eckhardt (Buss-SMS-Canzler GmbH)
PiSA sales is highly attractive to us: It provides a high level of standard functionality for technical sales as well as efficient adaptation possibilities for future tasks. A wraparound view of our customers becomes reality! Jörg Lange (Elektror airsystems gmbh)
I appreciate the reliable and co-operative partnership that we enjoy with our CRM provider. Having direct access to the development department is of signifi-cant value to GEMÜ. Heiko Schmitt (GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG)
PiSA sales helps us to coordinate, document and maintain our various customer activities around the world. The people on our staff who are involved with our customers always have the latest information pertaining to those customer at their disposal! Wolfgang Hahn (KRAIBURG TPE GmbH & Co. KG)
PiSA sales enables us to map out our project operations from initial contact to the issuing of quotes, project monitoring, and results analysis. That was our key demand. PiSA sales provides us all customer information at a glance. Thomas Grotmann (Mennekes Elektrotechnik GmbH & Co. KG)
Aside from valuing the mutual trust and the professionalism on which our relationship with PiSA sales is built, we particularly appreciate having direct access to the PiSA sales development team and, of course, the highly capable and versatile nature of our software solution. Erwin Zattler (Sanacorp Pharmahandel GmbH)
At Senvion, sales activities involve much more than just ‘selling’. PiSA sales is the central platform for customer information and our second strategic business application alongside SAP. Herr Christian Stemcke (Senvion SE)
...plants and facilities manufacturing, building and building-supplies industry, electronics, metal processing, pharmaceuticals, chemicals, energy supply, services and finance, and the B2B sector.
Customer Relationship Management, or CRM, describes a consistent customer focus in business. The aim of this strategy is to steer and oversee customer relationships to as great a degree as possible. The systematic collection, management, analysis, and processing of customer data gives businesses a variety of options, both on the analytical and operative levels, for the quicker and less costly solicitation of new customers and the profitable engineering of existing customer relationships. A proactively practiced CRM strategy enables businesses to keep learning more about their customers and their customers’ needs.
Any Relationship Management, or XRM, refers to the practice of collecting, charting, organizing, and steering relationships with all the individuals and external organizations involved in a business process. Unlike classic Customer Relationship Management (CRM), the XRM concept incorporates not only customers into an integrated, comprehensive relationship management system, but other players as well: competitors, media contacts, lobbyists, and suppliers, for example. XRM makes the assumption that only the structured mapping out of all interaction with an enterprise’s contacts will enable profitable relationship management. This concept, too, puts the customer at its center, since it is the customer who ultimately determines the success of a company. A comprehensive XRM strategy needs suitable XRM software. Modern CRM software solutions support both XRM and classic CRM strategies. Using CRM software in customer-proximate areas of operation such as sales, marketing, and services, allows you to streamline the business processes that will ultimately help you to reduce process costs and provide better services to your customers. The operatives at your company will benefit from fast and comprehensive access to customer data and from the wealth of options available in the CRM system for analyzing that data. This system provides all relevant areas of company operation with a common tool that facilitates their shared efforts to achieve enterprise success on the back of profitable customer relationships. Use of the software as an XRM solution in other areas of operation will enable your company to build up storehouse of knowledge, cooperative contact management capabilities, and an end-to-end system of activities management (workforce). The PiSA sales CRM / XRM suite is a value-adding tool for soliciting new business, for the profit-generating maintenance of your existing customer base, for targeted and effective marketing, for optimized lead management, and for the structured management of all customer- and account-relevant information and activities. It will help you to keep a step ahead of the competition by profoundly analyzing the strengths and weaknesses of your organization and then optimizing your operations accordingly.