The VDMA invites its members to the information day “CRM in Service” on 16 October in Frankfurt am Main. The program for all participants includes a series of practical presentations by plant and mechanical engineers who successfully use their CRM systems in customer service, as well as a trade exhibition with renowned CRM providers.
Dirk Kosellek, Head of Marketing and Market Development at PiSA sales GmbH, will present the latest PiSA sales CRM solutions for smartphones, tablets and desktop PCs at the exhibition. Among the highlights are offline CRM apps for tablets and smartphones, which can be used to quickly and intuitively record service calls and visit reports and exchange chat messages on the go.
In addition, PiSA sales CRM has been accounting for the complex requirements of plant and mechanical engineering for optimum customer service for many years. Modern features such as the planning of resources via a convenient planning board, time recording and feedback of service calls via field service apps, the administration of service contracts and the automated generation of maintenance calls or the possibility to process vital data of plants or machines in the CRM system via Machine2Machine communication are just a few examples of the comprehensive PiSA sales service functionalities.
Date: October 16, 2018
Time: 09.00 am to 04.00 pm
Address: VDMA e.V., Lyoner Str. 18, 60528 Frankfurt am Main, Germany
Costs: Free of charge for VDMA members
Author: Christian Adamek27SepPiSA sales and POWERCASE announce strategic partnership
PiSA sales GmbH is expanding its business activities through a strategic partnership with POWERCASE Formula CRM GmbH. The Hamburg-based consulting company POWERCASE has been active in CRM process consulting and CRM system integration for over 20 years and supports numerous national and international companies in implementing sophisticated CRM strategies.26SepFree introductorial webinars
We are sorry to announce that our free introductorial webinars are currently only available in German. As soon as we launch English webinars we will be glad to inform you.04SepMETTEN Stein+Design decides for CRM solution from PiSA sales
METTEN Stein+Design, manufacturer of concrete products for sophisticated urban, landscape and garden design, will rely on CRM software from PiSA sales for the administration of all contacts as well as for sales and marketing management.27AugMeet PiSA sales at the Maschinenbauforum Pforzheim
PiSA sales GmbH will be giving insights into the latest version of the PiSA sales CRM on 13 and 14 November at the specialist exhibition of the Maschinenbauforum (“Mechanical Engineering Forum”) with the focus on “After Sales Service”.
You have the choice: rent comfortably or purchase simply. The PiSA sales CRM is available to you as self-hosted on-premise or secure cloud solution. Learn here more about which model meets your requests best.
Your goal is to increase sales and reduce expenditures. You wish to maintain a constant overview of sales operations so that you are in a position to act quickly as and when a situation arises…
Your marketing outfit needs to be able to run simple or multi-dimensional campaigns quickly and without complication so as to generate targeted interest in your product.
As a long-standing user we especially appreciate the partnership-based relationship with PiSA sales and the fact that we are able to exercise direct influence on standard developments undertaken by this supplier. Alexandra Weiß (Hekatron Vertriebs GmbH)
In PiSA sales we have found a CRM partner who knows what enterprises in our industry need in order to be able to successfully manage their customer relationships. Karsten Eckhardt (Buss-SMS-Canzler GmbH)
PiSA sales is highly attractive to us: It provides a high level of standard functionality for technical sales as well as efficient adaptation possibilities for future tasks. A wraparound view of our customers becomes reality! Jörg Lange (Elektror airsystems gmbh)
I appreciate the reliable and co-operative partnership that we enjoy with our CRM provider. Having direct access to the development department is of signifi-cant value to GEMÜ. Heiko Schmitt (GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG)
PiSA sales helps us to coordinate, document and maintain our various customer activities around the world. The people on our staff who are involved with our customers always have the latest information pertaining to those customer at their disposal! Wolfgang Hahn (KRAIBURG TPE GmbH & Co. KG)
PiSA sales enables us to map out our project operations from initial contact to the issuing of quotes, project monitoring, and results analysis. That was our key demand. PiSA sales provides us all customer information at a glance. Thomas Grotmann (Mennekes Elektrotechnik GmbH & Co. KG)
Aside from valuing the mutual trust and the professionalism on which our relationship with PiSA sales is built, we particularly appreciate having direct access to the PiSA sales development team and, of course, the highly capable and versatile nature of our software solution. Erwin Zattler (Sanacorp Pharmahandel GmbH)
At Senvion, sales activities involve much more than just ‘selling’. PiSA sales is the central platform for customer information and our second strategic business application alongside SAP. Herr Christian Stemcke (Senvion SE)
...plants and facilities manufacturing, building and building-supplies industry, electronics, metal processing, pharmaceuticals, chemicals, energy supply, services and finance, and the B2B sector.
Customer Relationship Management, or CRM, describes a consistent customer focus in business. The aim of this strategy is to steer and oversee customer relationships to as great a degree as possible. The systematic collection, management, analysis, and processing of customer data gives businesses a variety of options, both on the analytical and operative levels, for the quicker and less costly solicitation of new customers and the profitable engineering of existing customer relationships. A proactively practiced CRM strategy enables businesses to keep learning more about their customers and their customers’ needs.
Any Relationship Management, or XRM, refers to the practice of collecting, charting, organizing, and steering relationships with all the individuals and external organizations involved in a business process. Unlike classic Customer Relationship Management (CRM), the XRM concept incorporates not only customers into an integrated, comprehensive relationship management system, but other players as well: competitors, media contacts, lobbyists, and suppliers, for example. XRM makes the assumption that only the structured mapping out of all interaction with an enterprise’s contacts will enable profitable relationship management. This concept, too, puts the customer at its center, since it is the customer who ultimately determines the success of a company. A comprehensive XRM strategy needs suitable XRM software. Modern CRM software solutions support both XRM and classic CRM strategies. Using CRM software in customer-proximate areas of operation such as sales, marketing, and services, allows you to streamline the business processes that will ultimately help you to reduce process costs and provide better services to your customers. The operatives at your company will benefit from fast and comprehensive access to customer data and from the wealth of options available in the CRM system for analyzing that data. This system provides all relevant areas of company operation with a common tool that facilitates their shared efforts to achieve enterprise success on the back of profitable customer relationships. Use of the software as an XRM solution in other areas of operation will enable your company to build up storehouse of knowledge, cooperative contact management capabilities, and an end-to-end system of activities management (workforce). The PiSA sales CRM / XRM suite is a value-adding tool for soliciting new business, for the profit-generating maintenance of your existing customer base, for targeted and effective marketing, for optimized lead management, and for the structured management of all customer- and account-relevant information and activities. It will help you to keep a step ahead of the competition by profoundly analyzing the strengths and weaknesses of your organization and then optimizing your operations accordingly.