The ISOCTEC GmbH with headquarter at Kürten close to Cologne will use cloud CRM by PiSA sales for smooth processes in the sales, marketing as well as service department and equips its partner companies with mobile field service apps.
The ISOTEC group, founded in 1990, is an association of more than 85 businesses specialized in the renovation of moisture damages and mould infestation. Today, the company is present at more than 150 locations in the German-speaking area and employs approximately 700 people. In the last 27 years, ISOTEC specialists carried out more than 95.000 refurbishments with the help of the patented technology of the ISOTEC paraffin injection.
ISOTEC has set itself the objective to manage the complete workflow beginning with the customer management, up to the quote and order right to the accounting in one central CRM solution. The previously used system is in this context only useful to a limited extent and no longer up-to-date. That is why ISOTEC decided after a selection procedure for the implementation of the PiSA sales CRM cloud solution that covers the requirements of the renovation specialist perfectly with modern and branch-specific features and is of course hosted in Germany. The system’s multi-client capability guarantees the optimal integration of the ISOTEC partner companies.
With the 360° view on prospects, customers, properties, quotes, orders and partial invoices, for example, all ISOTEC employees are always ideally informed. Moreover, the partner companies will be equipped with mobile CRM apps by PiSA sales that enable the capturing of working hours and the feedback of provided services, used materials etc. via tablet or smartphone on location.
The ISOTEC headquarter especially benefits from the analytical features in the PiSA sales CRM and is now able to realize a comprehensive partner company dashboard with views of all decisive key performance indicators. ISOTEC will add further service processes managed in the CRM in a later project phase. In the final stage, more than 500 renovation technicians across all specialist companies will work with the PiSA sales CRM in the cloud.
For more information please visit www.isotec.de.
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Discover the PiSA sales Download-Center. Find the latest downloads about our product, our technology as well as Case Studys of selected CRM-projects and professional articles.
As a long-standing user we especially appreciate the partnership-based relationship with PiSA sales and the fact that we are able to exercise direct influence on standard developments undertaken by this supplier. Alexandra Weiß (Hekatron Vertriebs GmbH)
In PiSA sales we have found a CRM partner who knows what enterprises in our industry need in order to be able to successfully manage their customer relationships. Karsten Eckhardt (Buss-SMS-Canzler GmbH)
PiSA sales is highly attractive to us: It provides a high level of standard functionality for technical sales as well as efficient adaptation possibilities for future tasks. A wraparound view of our customers becomes reality! Jörg Lange (Elektror airsystems gmbh)
I appreciate the reliable and co-operative partnership that we enjoy with our CRM provider. Having direct access to the development department is of signifi-cant value to GEMÜ. Heiko Schmitt (GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG)
PiSA sales helps us to coordinate, document and maintain our various customer activities around the world. The people on our staff who are involved with our customers always have the latest information pertaining to those customer at their disposal! Wolfgang Hahn (KRAIBURG TPE GmbH & Co. KG)
PiSA sales enables us to map out our project operations from initial contact to the issuing of quotes, project monitoring, and results analysis. That was our key demand. PiSA sales provides us all customer information at a glance. Thomas Grotmann (Mennekes Elektrotechnik GmbH & Co. KG)
Aside from valuing the mutual trust and the professionalism on which our relationship with PiSA sales is built, we particularly appreciate having direct access to the PiSA sales development team and, of course, the highly capable and versatile nature of our software solution. Erwin Zattler (Sanacorp Pharmahandel GmbH)
At Senvion, sales activities involve much more than just ‘selling’. PiSA sales is the central platform for customer information and our second strategic business application alongside SAP. Herr Christian Stemcke (Senvion SE)
You have the choice: rent comfortably or purchase simply. The PiSA sales CRM is available to you as self-hosted on-premise or secure cloud solution. Learn here more about which model meets your requests best.
Your goal is to increase sales and reduce expenditures. You wish to maintain a constant overview of sales operations so that you are in a position to act quickly as and when a situation arises…
Your marketing outfit needs to be able to run simple or multi-dimensional campaigns quickly and without complication so as to generate targeted interest in your product.
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Customer Relationship Management, or CRM, describes a consistent customer focus in business. The aim of this strategy is to steer and oversee customer relationships to as great a degree as possible. The systematic collection, management, analysis, and processing of customer data gives businesses a variety of options, both on the analytical and operative levels, for the quicker and less costly solicitation of new customers and the profitable engineering of existing customer relationships. A proactively practiced CRM strategy enables businesses to keep learning more about their customers and their customers’ needs.
Any Relationship Management, or XRM, refers to the practice of collecting, charting, organizing, and steering relationships with all the individuals and external organizations involved in a business process. Unlike classic Customer Relationship Management (CRM), the XRM concept incorporates not only customers into an integrated, comprehensive relationship management system, but other players as well: competitors, media contacts, lobbyists, and suppliers, for example. XRM makes the assumption that only the structured mapping out of all interaction with an enterprise’s contacts will enable profitable relationship management. This concept, too, puts the customer at its center, since it is the customer who ultimately determines the success of a company. A comprehensive XRM strategy needs suitable XRM software. Modern CRM software solutions support both XRM and classic CRM strategies. Using CRM software in customer-proximate areas of operation such as sales, marketing, and services, allows you to streamline the business processes that will ultimately help you to reduce process costs and provide better services to your customers. The operatives at your company will benefit from fast and comprehensive access to customer data and from the wealth of options available in the CRM system for analyzing that data. This system provides all relevant areas of company operation with a common tool that facilitates their shared efforts to achieve enterprise success on the back of profitable customer relationships. Use of the software as an XRM solution in other areas of operation will enable your company to build up storehouse of knowledge, cooperative contact management capabilities, and an end-to-end system of activities management (workforce). The PiSA sales CRM / XRM suite is a value-adding tool for soliciting new business, for the profit-generating maintenance of your existing customer base, for targeted and effective marketing, for optimized lead management, and for the structured management of all customer- and account-relevant information and activities. It will help you to keep a step ahead of the competition by profoundly analyzing the strengths and weaknesses of your organization and then optimizing your operations accordingly.