Basis of calculation and explanation on amortization
The ROI Calculator uses the following assumptions on which to base its calculations:
- CRM users work a 40-hour week
- Average annual salary of a CRM user: €39,000 plus overheads of €35,000
- Listed prices for PiSA sales licenses and services, maintenance costs
- Average requirements for licenses and services (such as consulting, customizing, training) are determined based on long years of experience in implementing CRM software solutions
This ROI Calculator serves to provide you with an orientation value for a cost-benefit analysis. The assumptions used to make the calculation will give you some idea of the potential of the PiSA sales CRM solution to help your business cut back its costs. Please keep in mind, however, that it is difficult to put a concrete figure on the value of the system in terms of its ability to facilitate long-term, profitable customer relationships, efficient processes, and employee motivation.
CRM software by PiSA sales
CRM Software from PiSA sales PiSA sales GmbH is a medium-sized provider of software solutions for customer-relationship management (CRM) and any-relationship management (XRM) in business-to-business (B2B) operations.
Founded in 1989, the company nowadays provides one of the most efficient CRM solutions available on the German market. PiSA sales is the solution of choice for many big-name companies operating around the world in industries such as...
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...plants and facilities manufacturing, building and building-supplies industry, electronics, metal processing, pharmaceuticals, chemicals, energy supply, services and finance, and the B2B sector.
CRM – Customer Relationship Management
Customer Relationship Management, or CRM, describes a consistent customer focus in business. The aim of this strategy is to steer and oversee customer relationships to as great a degree as possible. The systematic collection, management, analysis, and processing of customer data gives businesses a variety of options, both on the analytical and operative levels, for the quicker and less costly solicitation of new customers and the profitable engineering of existing customer relationships. A proactively practiced CRM strategy enables businesses to keep learning more about their customers and their customers’ needs.
XRM – Any Relationship Management
Any Relationship Management, or XRM, refers to the practice of collecting, charting, organizing, and steering relationships with all the individuals and external organizations involved in a business process. Unlike classic Customer Relationship Management (CRM), the XRM concept incorporates not only customers into an integrated, comprehensive relationship management system, but other players as well: competitors, media contacts, lobbyists, and suppliers, for example. XRM makes the assumption that only the structured mapping out of all interaction with an enterprise’s contacts will enable profitable relationship management. This concept, too, puts the customer at its center, since it is the customer who ultimately determines the success of a company. A comprehensive XRM strategy needs suitable XRM software. Modern CRM software solutions support both XRM and classic CRM strategies. Using CRM software in customer-proximate areas of operation such as sales, marketing, and services, allows you to streamline the business processes that will ultimately help you to reduce process costs and provide better services to your customers. The operatives at your company will benefit from fast and comprehensive access to customer data and from the wealth of options available in the CRM system for analyzing that data. This system provides all relevant areas of company operation with a common tool that facilitates their shared efforts to achieve enterprise success on the back of profitable customer relationships. Use of the software as an XRM solution in other areas of operation will enable your company to build up storehouse of knowledge, cooperative contact management capabilities, and an end-to-end system of activities management (workforce). The PiSA sales CRM / XRM suite is a value-adding tool for soliciting new business, for the profit-generating maintenance of your existing customer base, for targeted and effective marketing, for optimized lead management, and for the structured management of all customer- and account-relevant information and activities. It will help you to keep a step ahead of the competition by profoundly analyzing the strengths and weaknesses of your organization and then optimizing your operations accordingly.